eBid Widgets, by Kimbo! A bit of extra help

Frequently Asked Questions

The following notes are intended to help you if you have a question about getting help from eBid Widgets, by Kimbo!, either direct or via the eBid auction site, or have any sort of query about service, delivery etc. If the information you require is not here, please don't hesitate to use the contact form or send me an email.

How can I pay?

How you can pay depends on whether you are in the UK, as I am, or are an overseas (non-UK) buyer. Overseas first: If you are not a UK buyer for whom the GB Pound Sterling is the normal currency, then you must pay using PayPal. I will be happy to send you a PayPal invoice. This will be presented in pounds sterling, and the currency conversion will be done automatically by PayPal themselves. Please note that I have no control over the exchange rate they use, so please do not ask me "how much is that in dollars" as I can't tell you what it will be -- you just pay the bill as presented, thanks. New!You can now pay using Google Checkout, contact me for details.

UK payers with sterling accounts have more options. You, too, may pay using PayPal, and I will be happy to send a PayPal invoice to make this a simple procedure. Alternatively you may pay using a sterling cheque, postal orders, or by Internet banking transfer. If you wish to do the latter, just ask for my bank account details and I'll be happy to provide them.

Buyers who wish to collect tangible items in person may do so by prior arrangment only, when cash payments are perfectly acceptable. Please do not send cash through the post, unless you are totally happy to cover the risk yourself. If I say the money has not arrived, you must be content to accept that. Any doubts, don't do it! Thanks.

What if I'm not happy with my service

If you are in any way unhappy with your item, please contact me immediately. As a business seller I will respect all of your rights under Distance Selling Regulations (DSR) and the Sale of Goods Act (SOGA). In addition the Electronic Selling Regulations also apply. Effectively, this means that you have the right to return anything you don't like, within seven days, using the same or equivalent packaging and service as was used to ship it to you. In the case of electronically delivered items this just means saying you don't want it. I will refund your payment and will usually refund your return shipping also but you must contact me first for this to apply. Books returned unannouced will be shipped at your own cost, thanks.

Why are some items on eBid and some only here?

Everything I can, I list and sell on eBid - that's my main outlet. But eBid has a few rules about not sellng intangible items. This is intended to stop the lists being filled with dodgy ebooks and get-rich-quick schemes, but unfortunately it also means I can't sell you time or a phone call, since these things can't be wrapped in a parcel and posted!